THE SCULPTED SOUL
Online Store
Refunds & Returns Policy
This policy applies only to physical goods bought from The Sculpted Soul online store at thesculptedsoul.co.uk/online-store. It covers books, journals, Tiny Manuals on Being Human, candles, and Palo Santo sticks.
It does not apply to day retreats, sound baths, memberships, courses, app access, or other experiences booked elsewhere on the site. Those bookings follow the terms given at the time of booking.
Nothing in this policy reduces your legal rights as a UK consumer.
1. Your 14-day right to change your mind
If you buy as a consumer in the UK, you usually have 14 days from the day you receive your order to change your mind and cancel, without giving a reason. You then have a further 14 days to send the goods back.
To cancel, email us with your name, address, order number, and the items you wish to return. You do not need a special form.
This cooling-off right does not apply to:
• Sealed goods that are not suitable for return for health or hygiene reasons, once you have opened the seal (this includes opened Palo Santo and candles once the wrapper or seal is broken).
• Goods that have been mixed inseparably with other items after delivery.
If you simply change your mind, you pay the cost of returning the goods, and original outbound postage is not refunded unless the whole order is cancelled before dispatch.
2. What we accept back
Change-of-mind returns are accepted when the item is unused and in a condition we can resell:
• Books and Tiny Manuals: unread, unmarked, no folded pages, no personal notes, and in original condition.
• Journals: unused. A journal that has been written in cannot be resold and cannot be returned except if it is faulty or we sent the wrong title.
• Candles: unburned, unused, and still in original sealed or unopened packaging.
• Palo Santo sticks: unopened and in original packaging. Once the pack is opened, we cannot accept a change-of-mind return.
Please include any sleeve, wrap, or box that came with the item.
3. What we cannot accept back
Unless the item is faulty, damaged in transit, or not as described, we cannot accept:
• Journals or workbooks that have been written in, dated, or otherwise used.
• Books that are marked, stained, scented from other products, or clearly read and handled beyond a brief browse.
• Candles that have been lit, wick-trimmed, or removed from sealed packaging.
• Opened Palo Santo or other incense.
• Items marked Final Sale, if we ever list them that way.
If a return arrives used or incomplete, we may refuse it or deduct a reasonable amount from any refund.
4. Faulty, damaged, or wrong items
Please check your parcel when it arrives. If a book is misprinted or damaged, a journal is bound incorrectly, a candle arrived smashed, or we sent the wrong title:
• Photograph the outer packaging, the item, and any damage before you throw anything away.
• Email us as soon as you can, and within 14 days of delivery, with your order number and photos.
We will offer a replacement or a full refund, including the original delivery charge and reasonable return postage. Do not try to repair a damaged candle or damaged binding yourself.
If a problem appears later, UK law still gives you rights for goods that are not of satisfactory quality, not as described, or not fit for purpose. Contact us and we will put it right.
5. How to return an item
Please contact us before you post anything back.
1. Email hello@thesculptedsoul.co.uk with your order number, the item, and whether you want a refund or a replacement.
2. We will confirm the return and give you the current return address.
3. Pack the item so it cannot be bent, crushed, or scented by other goods in transit. Books travel best between two pieces of card.
4. Use a trackable service. We are not responsible for returns that go missing before they reach us.
5. Once we receive and check the item, we will email you the outcome.
6. Refunds
Approved refunds go back to the original payment method.
• We inspect returns within 5–10 working days of arrival.
• Card issuers usually show the refund within 5–10 working days after we release it.
If you change your mind: we refund the price of the returned goods. Standard delivery is only refunded if you cancel the whole order before it is dispatched, or if you return the entire unused order under your cooling-off right.
If the item is faulty, not as described, or we made a picking error: we refund the item price, original delivery, and reasonable return postage.
7. Exchanges
We can exchange an unused book, journal, or Tiny Manual for a different title in stock. If the new title costs more, we will take the difference. If it costs less, we will refund the difference.
Candles and Palo Santo are refunded rather than exchanged if you change your mind and the pack is still sealed. Faulty candles or incense are replaced where stock allows.
8. Delivery problems
If tracking shows delivered but you have not received the parcel, check with neighbours and your local collection point first, then email us within 7 days so we can raise it with the courier.
We are not responsible for delay caused by an incomplete or incorrect address you gave at checkout, or by customs on an international order. Any import duty or tax charged by the destination country is the buyer’s responsibility and is not refundable.
9. Gifts
If the order was a gift, we can usually exchange an unused book or journal for another title, or refund the original purchaser. We cannot refund a journal that has already been written in.
10. How we contact you
We use the email address on your order. Please check your spam folder and reply from the same address so we can match your message to the purchase.
11. Changes
We may update this policy. The version on our website when you place an order applies to that order.
12. Contact
The Sculpted Soul
Online store: thesculptedsoul.co.uk/online-store
Email: hello@thesculptedsoul.co.uk
Please include your full name, order number, and a short note about what you need.
A note from the studio
These books and journals are made to be lived with. If a title arrives damaged or is not what you ordered, we will sort it. If you simply chose the wrong one and it is still unused, we will help you swap it where we can.